Agency Operations

Fraud Insights Vol. 3 Issue 2 PDF Print E-mail
Owner of a Lonely Heart
By Lisa A. Tyler
National Escrow Administrator
Happy Valentine's Day! If you are an owner of a lonely heart this year, we don't want you to feel alone this Valentine's Day – or ever – so we have made it easier to contact your escrow administrators for help. We don't stop working until you do! We want to be there for you when you need us, so we have implemented a 24-hour hotline where you can reach us day or night. Call us anytime at 949.622.4425.
Welcome to this month's edition of Fraud Insights! In this issue we share with you the fundamentals of a system saving us millions. Learn more about it in "Positive Pay Saves Title Company Millions!"
What should you do if someone bolts from your office leaving behind fake identification? Learn about the necessary "next steps" by reading "Who is That Behind Those Foster Grants?"
In this edition, you can also find out what happens during an accommodation signing, when the signer learns material facts that affect the buyer's purchase money loan. Read all about it in "Accommodation Signer Learns Material Facts."
Although it's February, chances are you still have some holiday debt lingering. Would a cool grand go a long way toward paying down some of that debt? Then make the time to share your heroic story with the escrow administration team. If your story is selected for a future edition of Fraud Insights, we will reward you with $1,000. Submit the details to us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call us at 888.934.3354. We look forward to hearing from you soon!
Fraud being perpetrated by our customers is not our only concern. We all must adhere to the Company's Code of Conduct and have a duty to report any knowledge we may have to the contrary. Do you know what to do if you suspect a possible violation of law, regulation or FNF ethical standard?
You should contact any one of the following:
  • Immediate supervisor
  • Human Resources Department
  • Chief Compliance Officer or any regional compliance counsel
  • FNF Legal Department
  • FNF Hotline
The FNF Hotline is a toll-free number, available 24 hours a day, seven days a week. You can call the FNF Hotline at 800.441.6552.
Positive Pay Saves Title Company Millions!
Positive pay, a service offered by our banks, is one of today's most effective anti-fraud tools for check disbursements.
Who is That Behind Those Foster Grants?
A very suspicious-looking borrower and her boyfriend appeared in one of Fidelity's San Francisco offices for a signing. The borrower would not remove her sunglasses and under scrutiny by one of our employees, she bolted from the office leaving behind a fake driver's license.
Accommodation Signer Learns Material Facts
Our nationwide network of offices offers consumers a wide selection of convenient locations in which to sign their documents in the presence of one of our employees. However, in this transaction, the buyers share information with the accommodation signer that jeopardizes their loan.
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